Privacy Policy

Our Privacy Policy is designed to assist you in understanding how we collect and use the personal information you provide to us and to assist you in making informed decisions when using our site and our products and services.

Consent and Changes to Policy

By using our website, you hereby consent to our Privacy Policy and agree to its terms. Updates to this Privacy Policy are effective immediately, and we reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately upon their posting on our website. We will occasionally update this Privacy Policy to reflect company and customer feedback. We encourage you to periodically review this Policy to stay informed of how we are protecting your information.

Links to Other Websites

Our website may contain links to websites, plug-ins and applications operated by others whose privacy practices are different from ours. Our Privacy Policy does not apply to any information collected from you through such links or that you may provide on the websites you reach by utilizing those links. We are not responsible for the content or privacy practices of websites linked to our website that are not designed and developed by us. You are encouraged to use common sense when using any website and review the privacy practices of each website you elect to visit before submitting your Personal Information.

Please be advised that if you disclose Personal Information through discussion forums, message boards, chat rooms or blogs whose access is provided by Armstrong Teasdale, this information may be collected and used by others. We do not monitor these public spaces and take no responsibility for the security or confidentiality of any information posted thereon.

Information we collect

You may provide certain personally identifiable information that could be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Your name or company name.
Your IP address
Usage Data
Tracking Technologies and Cookies
Contact Information
Organizational Information like your company title
Your Email
Cookies
Other data that you elect to send to us.
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses.

How Do We Use the Information That You Provide to Us?

Broadly speaking, we use personally identifiable information for purposes of administering and expanding our business activities, providing customer service and making available other products and services to our customers and prospective customers. Occasionally, we may also use the information we collect to notify you about important changes to our Web site, new services and special offers we think you will find valuable. You may notify us at any time if you do not wish to receive these offers by emailing us. Additionally, we use the information we collect in various ways, including to:

Provide, operate, and better maintain our website.
Improve, personalize, and expand our website.
Develop new products, services, features, and functionality.
Understand and analyze how you use our website.
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the website, and for marketing and promotional purposes.
Send you emails.
Find and prevent fraud.

What Are Cookies?

A cookie is a very small text document, which often includes an anonymous unique identifier. When you visit a Web site, that site’s computer asks your computer for permission to store this file in a part of your hard drive specifically designated for cookies. Each Web site can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a Web site to access the cookies it has already sent to you, not the cookies sent to you by other sites.

How Do We Use Information We Collect from Cookies?

As you shop on our Web site, the site uses its cookies to differentiate you from other customers so your shopping cart is only available to you. In some cases, we also use cookies to prevent you from seeing unnecessary advertisements or requiring you to log in more than is necessary for security. Cookies, in conjunction with our Web server’s log files, allow us to calculate the aggregate number of people visiting our Web site and which parts of the site are most popular. This helps us gather feedback in order to constantly improve our Web site and better serve our customers.

Notice of New Services and Changes

Occasionally, we may also use the information we collect to notify you about important changes to our site, new services and special offers we think you will find valuable. As our customer, you will be given the opportunity to notify us of your desire not to receive these offers by sending us an email.

CCPA Privacy Rights

This section applies only to California Residents. Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), if you are a California resident, you have certain rights in relation to your personal information, subject to certain exceptions.

Right to Know and Access:
You have the right to know the personal information we collected, used, disclosed for a business purpose, and sold about you during the preceding 12 months, including the categories of sources from which we acquired your information and the categories of third parties to whom we disclosed your information for a business purpose or sold your information. General information about the personal information we collect, use, disclose and sell and the purposes of collection, use and disclosure is set forth in this Privacy Policy and our Terms of Service.

For information we collected that is specific to you, you have the right to request in writing from us a copy of the:

Categories of information we have collected about you over the preceding 12 months.
The specific pieces of personal information we have collected about you (note that we will not provide any sensitive personal information we may hold in response to this type of request).
The categories of sources from which we collected that information.
For what purpose or use we collected that information about you.
The categories of third parties with whom we shared your personal information.
If we disclosed your personal information for a business purpose, which categories of information we disclosed to which categories of recipients.
If we sold your personal information, which categories of your personal information we sold to which categories of recipients.

Categories and Purpose of Personal Information Collected from California Residents

Category	Examples	Collected
A. Identifiers.	A real name, alias, postal address, unique personal identifier, online identifier, internet protocol address, email address, account name, Social Security number, driver’s license number, passport number or other similar identifiers.	YES
B. Personal Information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).	A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number or any other financial information, medical information or health insurance information. Some Personal Information included in this category may overlap with other categories.	YES
C. Protected classification characteristics under California or federal law.	Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status or genetic information (including familial genetic information).	NO
D. Commercial information.	Records of personal property, products or services purchased, obtained or considered, or other purchasing or consuming histories or tendencies.	YES
E. Biometric information.	Genetic, physiological, behavioral and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as fingerprints, faceprints, voiceprints, iris or retina scans, keystroke, gait or other physical patterns and sleep, health or exercise data.	NO
F. Internet or other similar network activity.	Browsing history, search history, information on a consumer’s interaction with a website, application or advertisement.	YES
G. Geolocation data.	Physical location or movements.	NO
H. Sensory data.	Audio, electronic, visual, thermal, olfactory or similar information.	NO
I. Professional or employment-related information.	Current or past job history or performance evaluations.	NO
J. Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).	Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information or student disciplinary records.	NO
K. Inferences drawn from other Personal Information.	Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities and aptitudes.	NO

Right to Request Deletion:

You have the right to request that we delete any personal information we have collected from you or maintain about you, subject to certain exceptions. If you request that we delete your personal information, we will do so except to the extent we determine that we need the information for a business purpose and have a legal right to maintain it, in which case we will inform you of that legal exception.

Right to Opt-out of Sale of Your Personal Information:

To the extent that we receive monetary or other valuable consideration for sharing or providing access to information about you, the CCPA may deem this a “sale” of your personal information. You have a right under California law to opt-out of our “sale” of your information in this way. If you would like to exercise your right to opt-out of having your personal information shared in this way, please contact us at sales@servicemetal.net.

Right to Non-Discrimination:

We will not discriminate against you for exercising any of your CCPA rights.

Unless otherwise permitted by the CCPA, we will not do any of the following because you request to know, access, or delete your information or opt out of its sale:

deny you goods or services
charge you different prices or rates for goods or services, including through granting discounts or other benefits, or imposing penalties
provide you a different level or quality of goods or services, or
suggest that you may receive a different price or rate for goods or services or a different level or quality of goods or services

How To Exercise Your CCPA Rights to Know, Access, and Request Deletion:

To assert your CCPA privacy rights, please contact us at sales@servicemetal.net. If we cannot verify your identity from the information we have on file, we may request additional information from you, which we will only use to verify your identity, and for security or fraud-prevention purposes.
Only you, or someone legally authorized to act on your behalf, may make a verifiable consumer request related to your personal information. For any agent making a request on your behalf, we may require you to provide proof that you authorized this agent to submit a request on your behalf or that he or she has power of attorney in connection with your request to know, access or delete your personal information.

Please note that we are not required to respond more than twice per calendar year to requests to know/access your personal information.

GDPR Data Protection Rights

If you are a resident of the European Union (EU) or European Economic Area (EEA), the following GDPR data protection rights apply to you. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

The right to access, update or delete the information we have on you. You can access, update or request deletion of your personal data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
The right to object. You have the right to object to our processing of your personal data.
The right of restriction. You have the right to request that we restrict the processing of your personal information.
The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
The right to withdraw consent. You also have the right to withdraw your consent at any time in instances where we relied on your consent to process your personal information.
The right to lodge a complaint. You have the right to lodge a complaint with a Data Protection Authority about our collection and use of your personal data. For more information, please contact your local data protection authority in the European Economic Area (EEA).
The right to be informed. You have the right to be informed about the personal data we collect from you, and how we process it.
The right to non-discrimination. We will not discriminate against you for exercising any of your GDPR rights.

Please note that we may ask you to verify your identity before responding to such requests.

If you make a request, please note that we may take up to one month to respond. If you would like to exercise any of these rights, please contact us at sales@servicemetal.net.